SingRoom KTV
Help with joining, songs, playback, and VIP
These checks solve common setup problems without repeatedly creating rooms or sending the same request. If the issue continues, contact support with the steps that reproduce it.
I cannot join a room
Check the code against the display and confirm the host has not closed the room. Make sure you have internet access and wait for any in-progress join request to finish. If the app reports a limit or access restriction, do not try to bypass it with new accounts. Ask the host or contact support with the exact error.
The host has ended the room
A closed room cannot accept new reservations. Return to the homepage or /join and ask the host for the new code if they have started another session. An old saved code does not reopen a closed room.
The song paused or asks me to press Play
Browsers can prevent automatic playback, including when the first reservation starts or the next video loads. Press Play on the playback device, check its volume and audio output, and keep the page awake. A pause message does not always mean another guest pressed Pause.
A search result will not play
A creator may restrict embedding, remove a video, or limit availability by region. Try another upload of the same song. Search results are not a promise of playback, and VIP does not bypass third-party restrictions.
Where are my favorites?
Open Me and verify that you signed in with the account you used to save them. Accounts with different email addresses have different favorites and VIP status. Wait for account data to load before saving the same song again. If older favorites are missing on the correct account, report it rather than clearing your browser storage.
What does 1st reserve do?
It inserts the chosen song at the front of the waiting list. It does not stop or replace the song currently playing. Use the room’s reorder controls if you want to adjust the waiting list afterward.
Can free users browse the other filters?
Movies, Music Videos, and All can show previews to free users. Their reservation and favorite actions require an active VIP membership. Karaoke remains available without VIP. The shop shows the current offer and purchase details.
I paid but do not see VIP
Confirm you are signed in to the account used for checkout and that the membership has not expired. Payment confirmation can take time. Contact support with the order reference and approximate purchase time if needed; never send card details or a password.
How should I report a problem?
Include your device, browser, approximate time, exact error, and steps to reproduce it. A cropped screenshot can help. Send room codes privately to support, not to public chat, and remove personal or payment details from images.
Keep your karaoke night moving
Read the setup guide, find troubleshooting help, or email support.
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